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Process Consulting
ITIL in IT Infrastructure Management
Streamlining IT services & reducing operational costs required the unification of a point of service for customer grievances. Birlasoft offered a customized one-stop solution by adhering to ITIL guidelines at the service desk level as well as through a well-defined IT infrastructure management process.
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PMO Framework
A variety of industries catered-to, along with over 3,500 personnel, required streamlining of IT processes to reduce costs. Birlasoft provided a customized solution that followed the highest quality standards & best practices in project management. Birlasoft also implemented the Mercury ITO tool to create an IT governance center for the client, a leading Mortgage House.
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Establishment of QA CoE
Rapid development & dynamic growth in an environment requires a sustainable solution to maintaining product & service quality. To help a leading Network Provider boost sales as well as improve the competency of pre- & post-sales representatives, the setup of Quality Assurance Centers of Excellence, using Birlasoft's proven methodologies & vast experience, was conducted.
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SOX implementation - ITGC for Compliance to SOX
The client, a leading business house based in Netherlands, was looking to implement SOX controls to comply with the Sarbanes Oxley Act. Birlasoft partnered the client through the analysis & successful implementation of the required framework while streamlining the client's PMO & IT General Controls while customizing everything to the Indian Market environment.
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Project & Portfolio Management
PPM Implementation at Prime Investing Banking Institution
Driven by corporate governance, implementation of PPM became vital to the process-based management process for the client organization, a leading Investment Banking and Finance service provider. Greater visibility & control over processes would allow them to align everything to long-term business goals. Birlasoft automated the business processes to reduce costs & aid compliance, as described in this case study.
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Elevating Customer Satisfaction Levels using Mercury IT Governance Center (HP-PPM)
IT governance needs should be addressed by customized solutions especially when you are a large health & insurance service provider. A large number of project managers required a centralized tool to manage a larger number of projects. Birlasoft's solution would automate an otherwise manual PMO, while creating a centralized solution for the entire company.
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