(HP) Service Manager
Based on the ITIL v3 best practices, which
are a compilation of best practices/standards for managing
IT services, HP Service Manager (HP SM) is one of the forerunners
in full lifecycle management of IT infrastructure. Certified
as compatible with ITIL objectives and standards, HP SM helps
in the automation and management of all phases of the service
lifecycle. Apart from Service Desk, HP SM also supports Incident
and Problem Management and helps customers manage Service
Level Agreements (SLAs) as well as requests for change. Read
On
HP SM solutions provide rich cross-process
functionality and are known to provide numerous benefits
to organizations, including:
- A robust lifecycle approach to
service support and service delivery, employed by HP SM,
which has been setting standards for IT Service Management
solutions while providing immense business value
- ITIL best practices provided
to the customer, right out of the box
- Service issues resolution - faster
and more effectively
- Documentation, flowcharts & Analytical
reporting
- Improved service levels, balance
resources, control costs and reduced risks
- Improved options to implement,
upgrade and maintain HP best practices content
CLIENT CHALLENGES
Clients, who require HP SM solutions,
often face the following challenges:
- Misaligned IT and business goals
- Adaptation to constant change, greater complexity and
user demands
- Inability to go beyond technology and deliver services,
while balancing performance, quality and cost and mitigating
risk
- Traditional service delivery and operation models are
insufficient in meeting business goals
- Ineffective IT service management
WHAT BIRLASOFT OFFERS
Birlasoft provides end-to-end solutions
around HP SM using its C3 approach:
Capabilities include:
Expertise
in upgrade from
- HP Service
Desk 4.x to HP Service Manager 7.x
- HP Service Center to HP Service Manager
Expertise in integrating
with
- LDAP Integration
- HP BTO
Tools
- Universal
CMDB
- Legacy
systems and many more. |
Expertise
in Process Consulting for
- ITIL
Expertise in end to
end implementation
- HP Service Manager
Expertise in maintenance
& enhancement -
24X7 Production support
- Shared Services Model
Expertise in end user
training
- HP SM Certified Trainer |
THE BIRLASOFT ADVANTAGE
Customers are provided with dedicated
IT Service Management Group, including 40+ Technical & Functional
Resources. Apart from this, Birlasoft also possesses 30+ highly
trained and certified resources on HP SM product and 5 ITIL
Certified Service Managers.
Birlasoft provides process consulting
with HP SM implementation offerings. Our consultants provide
process consulting in the areas of Six Sigma and ITIL as value
added services. In addition, Birlasoft has a separate process
consulting practice.
Having catered to customers from diverse
industry verticals across the globe, Birlasoft offers flexible
engagement models including Onsite, Offshore, Onsite/Offshore
and Shared Services ((SaaS) Software-as-a-Service).
HP SM can be easily integrated with
third party applications, such as LDAP integration, HP BTO
products, Universal CMDB and other legacy systems.
Birlasoft's implementation methodology
is driven by Six Sigma standards and our review process &
quality assurance team ensure that our deliveries are beyond
client expectations. We also provide resources with strong
Project Management Capabilities, during implementation. We
employ tried and tested templates to capture Requirements,
Design and Test cases; apart from which we possess a reusable
repository of templates, assets/artifacts.
Our intensive internal training program
is followed up by exposure to a live project, and every resource
undergoes an evaluation before being put on the ground. We
also have HP SM certified trainers, who provide training services
to clients.
|
(HP)
Service Manager
