IT Service Management

To maximize return on investment, IT organizations need to manage critical IT processes such as asset, service, change & configuration management through the entire asset life cycle. Providing organizations with that capability, IT Service management (ITSM) solutions allow companies to maximize return on assets, while simultaneously minimizing costs and increasing service levels. An end-to-end, cross platform solution provides organizations with comprehensive information and allows them to track, manage and service IT assets.

Birlasoft's ITSM solutions are built on products from leading vendors and take care of dynamic needs in IT Asset Management, Asset Discovery, Service Desk, Change and Configuration Management, Monitoring and Provisioning. These solutions help manage the complete IT asset lifecycle, delivering financial, contract, vendor and software compliance management capabilities to organizations. They unify and automate key service support and asset management processes, to align IT infrastructure management with business priorities. This allows companies to make improved decisions, reduce costs and risks, and facilitates compliance efforts.

CLIENT CHALLENGES

• Increasing complexity of IT environment, making obtaining and managing of complete & accurate records of IT assets difficult
• Increasing IT administrative & infrastructure investment costs
• Need to cut costs without compromising business growth
• Implementing ITIL best practices and end-to-end service management
• Persistent need to enforce compliance policies with internal and regulatory requirements
• Prohibitive cost of provisioning and maintaining numerous assets in a distributed, heterogeneous environment
• Poor integration/automation of process workflows to enforce business-critical policies
• Limited awareness of existence, location and current state of existing assets

WHAT BIRLASOFT OFFERS

• (IBM) Integrated Service Management : is a comprehensive and integrated approach based on ITILV3 best practices for Service Management, integrating technology, information, processes, and people to deliver service excellence, operational efficiency and effectiveness for traditional enterprises, service providers, and mid-size companies. Birlasoft provides comprehensive solutions which includes service desk, service catalog, ITAM, change & configuration management, discovery, license management, automation & provisioning of IT software assets, etc.
• (HP)Service Manager: Based on the ITIL v3 best practices, which are a compilation of best practices/standards for managing IT services, HP Service Manager (HP SM) is one of the forerunners in full lifecycle management of IT infrastructure. Certified as compatible with ITIL objectives and standards, HP SM helps in the automation and management of all phases of the service lifecycle.

THE BIRLASOFT ADVANTAGE

• Birlasoft is a premier partner of Hewlett Packard
• Premiere level, AAA Technical Certified IBM Business Partner
• Birlasoft's implementation methodology is driven by Six Sigma standards, guaranteeing highly satisfactory deliveries. In addition, Birlasoft also provides resources with strong Project Management capabilities and we use tried and tested templates that capture requirements, design and test cases.
• With our extensive experience in providing services to diverse industry verticals, around the globe, Birlasoft provides customers with several flexible engagement models, including Onsite, Offshore, Onsite/Offshore and Shared Services ((SaaS) Software-as-a-Service)