(IBM)Integrated Service Management

Integrated Service Management (ISM) is built on the suite of Tivoli products and industry recommended best practices. Tivoli Suite of products enhances visibility, control and automation of service delivery in an organization. Greatly improving the level of management of operations, it is aligned with best practices, such as ITIL V3, and is built to optimize your business while minimizing risks and reducing cost of operations.

Birlasoft has extensive expertise in assessing, planning, designing, implementing & supporting customers to implement IT Service Management best practices using IBM Tivoli solutions. Read More

Tivoli products such as the following:

IBM Tivoli Service Request Manager (TSRM):

integrated service desk software that unifies and automates key service support and asset management processes

IBM Tivoli Asset Management for IT (TAMIT):

reduces IT cost, mitigates risk and optimizes service with effective IT asset management solutions.

IBM Tivoli Change and Configuration Management Database (CCMDB):

automates data, workflows and policies, to align IT infrastructure management with business priorities.

IBM Tivoli Application Dependency Discovery Manager (TADDM):

understand configurations, map applications and changes, and address compliance measures with this application discovery software.

IBM Tivoli Asset Discovery for Distributed (TADD):

helps you maintain an up-to-date inventory of your installed distributed software and hardware as well as software uses data.

IBM Tivoli License Compliance Manager (TLCM):

identifies software inventory, measures use activity, and automatically links complex license entitlements, enabling IT to align software spending with business priorities.

IBM Tivoli Provisioning Manager (TPM):

helps organizations optimize efficiency, accuracy and service delivery by automating best practices for data center provisioning activities.

CLIENT CHALLENGE

• Traditional service delivery and operation models that fall short of meeting business objectives
• Organizations often find it hard to go beyond technology and deliver high service levels, while still balancing performance, quality and cost
• Misaligned IT and business goals often lead to un-optimized business processes
• Most organizations currently have ineffective IT service management
• Rising IT administrative costs and infrastructure investment costs
• Implementing ITIL best practices and end-to-end service management
• Poor integration/automation of process workflows to enforce business-critical policies
• Need to enforce policies for compliance with internal and regulatory requirements
• High cost of provisioning and maintaining numerous assets in a distributed, heterogeneous environment
• Limited awareness of the existence, location, and current state of existing assets

WHAT BIRLASOFT OFFERS

Consulting Services

• Gap Analysis
• ITIL Assessment and Best Practices Recommendation
• IT Asset Management Consulting
• Training Services on Tivoli Product Suite

Technical Services

• Product Implementation from v6x to v7.x - TSRM, TAMIT, CCMDB, TADDM, TPM, TLCM, TADd
• Maximo ITAM and Service Desk upgrades to TSRM and TAMIT v7
• Integration with Discovery and Monitoring Tools
• Report Development using Actuate and BIRT
• 24X7 Managed Services Support

THE BIRLASOFT ADVANTAGE

• Consultative approach aimed at performance improvement post the implementation of the solution package.
• Having catered to customers from diverse industry verticals across the globe, Birlasoft offers flexible engagement models including Onsite, Offshore, Onsite/Offshore and Shared Software-as-a-Service (SaaS).
• The Group has 50+ consultants on IBM Tivoli Service Management products
• The concept links many products in the Tivoli software portfolio, as well as any third party applications, such as CCMDB, third party management applications, such as Element Management System (EMS), Business Support Systems (BSS) and third party System Z resources.
• Birlasoft's implementation methodology is driven by industry best practices, and our review process and quality assurance team, ensure that our deliveries are beyond client expectations. We employ predefined templates to capture Requirements, Design and Test cases, apart from which we possess an extensive repository of reusable components.
• Our intensive internal training program is followed up by exposure to a live project, and every consultant undergoes an evaluation before being put on the ground.