Process Consulting Services

A rapidly evolving business environment coupled with dynamic business strategies requires a deliberate attempt at aligning business processes with the overall strategic goals of the company. In an effort to maximize profits and minimize costs, customers look for optimized solutions that are tailor-made for their people, processes and other organizational needs.

Process consulting has been a key feature that has allowed organizations to understand and adopt an advanced line of thought, which enables them to adhere to industry best-practices. With a keen focus on improving productivity with minimal strain on costs, process consulting has always laid emphasis on improving the overall adherence to quality and delivery methodologies.

Birlasoft offers a comprehensive Process Consulting solution that caters to clients at every level within the organization and outside of it. With a dedicated consulting practice that has gained us a credible reputation as a strong and time-tested solution provider, Birlasoft offers customers with a wide array of solutions catering to Compliance Services, IT Architecture Services, Configuration Management Services, Six Sigma Services and much more.

With an experience that boasts of Fortune-100 customers from across the world, Birlasoft's Process Consulting solutions have laid the foundation for a service line, which has been perfected by their team of certified consultants, to ensure quality process frameworks delivered in time.

With strong emphasis on enhancing value for their customers, our practitioners leverage the following consultative behavioural techniques to effectively partner with our customers.

Curious - To identify the current process maturity;
Provocative - To challenge the existing state for business benefits;
Facilitative - To deliver practical insight by leveraging our process expertise &
Problem Solving - To provide fast performing solutions Birlasoft's Process Consulting services aid customers in a wide variety of requirement areas such as:

- Compliance Services	- IT Security & Risk Management Services
- IT Architecture Services	- SDLC Productivity Services
- Configuration Management Services	- Six Sigma Services
- IT Governance & PMO Services	- Process Training Services
- QA Testing Process Optimization

CLIENT CHALLENGES

In the course of everyday business practices, customers often come across common problems that are related to:
• Lack of visibility to manage and control people, processes and priorities
• Low productivity due to lack of standard processes, rework in fixing defects, changing requirements & lack of tools
• Low customer satisfaction due to late delivery, spiraling cost, critical post delivery defects and lack of innovation
• Inability to integrate various business processes quickly to satisfy and adapt to customer demands and unforeseen business changes
• Inability to comply with federal/industry compliance regulations as well during tendering process
• Lack of integrated vision of improvement for various elements/functions of an organization

WHAT BIRLASOFT OFFERS

At Birlasoft, there is constant focus on key areas that define the functionality of a customer's organization. With a dedicated and experienced team administering world-class solutions to solve customer issues, Birlasoft is leading the industry with its Process Consulting services that cater to a number of generalized areas such as:

Compliance Services For an apt Framework Implementation, such as CMM/CMMI, SOX, ITIL, etc., Birlasoft offers the Compliance Consulting Services wherein assessments & audits for various models and standards are also included as part of the service. Birlasoft's Compliance Services primarily focus on:

• CMM/CMMI Services - using LEAP framework: Lean IntEgrated Automated Processes to achieve target maturity levels
• ITIL Services: ITIL based implementations to streamline Service Delivery & Service Support including ITIL trainings
• SOX Services: SOX Compliance including Gap Analysis, Process Documentation, Internal Auditing & implementation, and Tool Selection
• ISO 27001: Framework implementation, Risk and Vulnerability Assessment, Conversion from BS7799 to ISO27001

IT Security & Risk Management Services An integrated Information Security Management System, or ISMS, is absolutely imperative for every customer looking for a safe and secure solution to protecting intellectual property and minimizing security hazards. Birlasoft's IT Security & Risk Management Services primarily focus on:

• Security Process Services including Process Assessment, Definition, Improvement & Trainings Programs
• Access/ Identity & Security Management Services including Tool feasibility & technical evaluation, implementation & support
• Secure Development Services including Application security awareness, Language specific secure coding guidelines/trainings, Requirement/Architectural/ Code Review, Audit trails and Notifications
• Vulnerability Mitigation Services including Threat Modelling, Firewall security assessment/Network scans/Data encryption/ Authentication/ Authorization, Operating System/ Web-Server / App Server vulnerability, Change Management and Patch Deployment process assessment
  

IT Architecture Services End-to-end solutions for IT integration combined with enterprise architecture frameworks forms the basis of Birlasoft's IT Architecture Services. The goal always remains focussed on ROI, reduced cost and productivity gains by implementing architectural trade-offs. Birlasoft's IT Architecture Services primarily focus on:

• ARP: Maturity vs. Risk Analysis, Lead Time vs. Capability Analysis, Products Vs. Usability Analysis and Creation of IT Road Map with respect to golden quadrangle
• TCO: Data Analysis with Algorithmic Estimation Model, FPA, UCP and Cosmic FFP Models, Ticket Trend Analysis and Total Cost of Ownership budget evaluation
• Architecture Blue Print: Framework implementation based on SOA,MVC & MDA, Risk Assessment for Architecturally significant components, Architectural Trade-off, Documentation, Implementation, Process Driven Architectural consultancy and Integration Framework blue print or choices by using DAR/ Pugh Matrix
• Design: Domain Centric Component Design, Generic component design on abstract parameters, Component & Package Analysis, Documentation, Implementation and PDD to FRD to TDD conversion using UML notations

IT Governance & PMO Services Birlasoft's IT Governance and PMO services are aimed at providing a solid foundation that brings one-off project executions closer to the overall business strategies of organizations. Bridging gaps between existing processes as well as proposing enhancements to align business objectives better, is the primary objective of Birlasoft's PMO Consulting Services. Providing the capability to initiate, gauge and report on the actions that are necessary for successful growth of the business, PMO Consulting Services install a system that aids all future initiatives and their evaluation. Birlasoft's IT Governance & PMO Services primarily focus on:

• PMO Planning o Program Management function setup
• PMO Tool Implementation (e.g. HP-PPM, Niku-Clarity)
• Process Re-engineering
• Operating Processes & Standards
• IT Governance and Business Alignment

QA Testing Process Optimization Gaps in existing processes and systems are identified and captured through Birlasoft's QA Testing Services. These services also provide propositions for improved alignment of processes with the existing business objective for an organization.

Birlasoft, through its QA Testing Process Optimization services, proceeds to create/set high quality processes that not only improve the existing delivery and quality status, but exceed it to ensure optimal satisfaction of customer needs. Utilizing Birlasoft's Quality Testing Framework, or QTF, guarantees the best-possible solution for all customer requirements. Birlasoft's QA Testing Process Optimization Services primarily focus on:

• Testing Processes Gap Analysis
• Test COE Set-up
• SW-TMM assessment
• Enterprise Test Strategy & Roadmap
• Testing Process Implementation
• Testing Automation

SDLC Productivity Services Customers in search of standardized and repeatable processes need to look no further than Birlasoft's SDLC Productivity Services. Using Birlasoft's Integrated Process Framework, or IPF, SDLC Productivity Consulting Services allow for a sustained software development process to support all sectors of an organization. Birlasoft's SDLC Productivity Services primarily focus on:

• CMMI framework/model alignment
• Development of sustainable Quality Management Systems (QMS)
• Tools & Technology solutions for various phases of lifecycles
• Process Performance Models realization
• Metrics & Benchmarking Programs

Configuration Management Services Birlasoft understands the importance of stable software that is completely controllable, scalable and auditable, for an organization. With a unique framework that allows for implementation of Configuration Management Services, Birlasoft adheres to the standards and guidelines provided by the ITIL framework and CMMI, when addressing customer requirements.

An extremely important cog in the issue-resolution process, Birlasoft's Configuration Management Services primarily focus on:

• Configuration Planning
• Configuration Process Implementation
• Tool Identification & Implementation
• Change and Release Management

Six Sigma Services Based on the Six Sigma methodologies aimed at operational improvement, Birlasoft's Six Sigma Methodologies are specifically designed to address customer requirements pertaining to technical, operational, delivery and value expertise. In the arena of technical expertise, Birlasoft's Six Sigma Services aim to provide Technical Excellence through high standards of training, certification and experience. With a sincere emphasis on cost effectiveness, Birlasoft's Six Sigma Consulting Services form the ideal solution that allows customers to attain their business objectives. Birlasoft's Six Sigma Consulting Services primarily focus on:

• Six Sigma Pre Assessment
• Six Sigma Project Mentoring/ Consulting
• Six Sigma Overview (for all employees)
• Six Sigma Champion (for Senior management)
• Six Sigma Certifications (GB, BB, MBB, Champion)

Process Training Services With a push towards more process-oriented businesses, Birlasoft's Process Training Services are aimed at formulating and delivering tailor-made training programs that not only employ project managers with the required tools, but also assess the effectiveness of such programs while providing measurable visual statistics on the productivity levels of employees over the years. Birlasoft's Process Training Services primarily focus on:

• Model Based Trainings: CMM/ CMMi-Continuous and Staged, ISO 27001/ BS7799, SOX, ITAM and ITSM/ ITIL
• Software Engineering: Project Management, Configuration Management, Testing Methodology, Measurement and Metrics
• Six Sigma: Six Sigma-Green Belt and Black Belt, Six Sigma Champion Workshop and Lean Six Sigma workshop
• Process Improvements: Training plans and related artifacts, End users training and Industry best practices

THE BIRLASOFT ADVANTAGE

We believe that our services & people add value to the customer experience with


• Pre-defined process accelerators & frameworks to speedup the process definition
• Shorter implementation cycle by using Co-Create model.
• End-to-End solution provisioning from inception to implementation & support
• Integrate solutions with existing process improvement initiatives
• Low overhead by utilizing experts rather than hiring FTE
• Legacy of knowledge and hands-on experience in various domains & technologies
• Research focus & reach to industry analysts