Home >Service Offering > Managed IT Services > Infrastructure Management Services > Communication Management

Communication Management

Organizations today deal with complex communication needs as well as converged environments. Particularly in communications, there is a clear increase in integration between voice and data, recorded images and live transmission and between fixed and mobile locations. This makes the management of communication difficult for organizations, mostly due to lack of expertise.

Birlasoft offers customers with Communication Management services which will help them reduce communication costs and drive workforce performance. Leveraging the expertise of our onsite and remote management centers, outfitted with the latest management and monitoring tools and specialized systems, Birlasoft, also provides these services combined with Network Management Services, Security Management services and Applications Infrastructure Management services, helping organizations unlock their full potential.

CLIENT CHALLENGES

Handling complex communication needs
Dealing with converged environments and technology changes
Meeting expectations of 99.999% availability
Performance optimization and DRP
Providing 24x7 availability and high response times
Quick issue resolutions
Vendor coordination and management

WHAT BIRLASOFT OFFERS

Birlasoft provides 24X7X365 communication management services support, from specialists in their respective areas, offering customers with the highest level of operational reliability. Our Remote Serviceability tools are used by Voice and Video Certified Engineers, to supplement the management and administration of the client's VoIP and Video Conferencing system. These tools help our team to reduce the customer's burden of gathering system and debugging information, when troubleshooting and diagnostic help is needed.

Our Communication Management services cover:

Unified Communications Management
IP Telephony Management - Avaya, Nortel, Cisco, Mitel etc
Call Center Management- Avaya, Nortel, Cisco, Mitel etc

THE BIRLASOFT ADVANTAGE

Flexible, customized service to best address your needs
Our expertise, spanning more than 8 years, in managing complex networks
Increased return on investment due to cost effective managed services
ITIL based management best practices to ensure stability and security
Recommendations to ensure that client's communication infrastructure is being used to its full potential
Patch management to take care of latest updates