Home >Service Offering > Managed IT Services > Infrastructure Management Services > Managed Network Services

Managed Network Services

A consistent growth in infrastructure has resulted in organizations having to address the increasing complexity in the management of LANs, WANs, VPNs, wireless networks and virtual networks. End-users have to be provided with anytime access to their applications, placing significant pressure on organizations. In addition, new customer relationships result in increase of networking technologies that need to be managed. Birlasoft provides customers with reliable, secure and ITIL-compliant support and management services, which facilitate effective management of critical network infrastructure.

CLIENT CHALLENGES

Complex network environments
Expectations of 99.999% availability of networks
Performance optimization and DRP
24x7 availability and high response times
Quick issue resolutions
Vendor coordination and management

WHAT BIRLASOFT OFFERS

Birlasoft's Managed Network services provide support and management for any type of corporate network infrastructure. These include:

Alert Monitoring: Remote monitoring of networks on a 24x7 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups.
Vulnerability Management: Periodic and real-time scanning for vulnerabilities on network devices. Identify potential security vulnerabilities and resolve them.
User Monitoring: Track and report all user activity on critical network infrastructure. Identify suspicious activity and take corrective action.
Patch and Configuration Management: Proactive and timely installation of critical patches and management of configurations of all your network devices. Helps prevent downtime and intrusions.
Remote NetAdmin Service: Instantly solve any network issue with access to real-time access to certified network administrators across multiple products like Cisco, Nortel, 3Com etc.

THE BIRLASOFT ADVANTAGE

Reduction in risks through guaranteed service levels, reduction of incidents, predictive cost model, and minimized staff turnover impact
Scalable solutions that can support large networks
Flexible delivery and pricing models
24x7x365, industry-leading support
End-to-end solution that can be customized to meet specific needs or compliance requirements
Improved response time, throughput and instance efficiency
Fast fault recovery and disaster planning