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Predictive Modeling
Production support and Maintenance has always been a major cause
of concern for an IT service provider. Poor estimations &
an unpredictable ticket rate are just some of the issues plaguing
the infrastructure. Birlasoft’s SLA based predictive modeling
has enabled resource optimization, using crystal ball &
queuing theories, to face challenges.
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Test Process Improvement
For business processes to be aligned to business goals, companies
need to look at breakthrough improvements through innovation
as well as regular incremental improvements to run IT like a
business. This whitepaper illustrates how testing is an integral
part of this system as Birlasoft demonstrates its importance
through an Enterprise Wide Testing Framework developed using
CMMI®, Six Sigma and ITIL Best Practices.
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